Customer Support Center
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Contact our advisers for help with deposits, withdrawals, verification or site faults, and we aim to respond promptly via live chat, email or phone. For responsible gaming enquiries, self-exclusion or limits, reach out and our advisers will assist and, where appropriate, signpost you to recognised support organisations. Our centre operates in line with UK regulations and treats enquiries confidentially.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat available 24/7. Please include your username for account queries. |
| General enquiries | [email protected] Email response within 24 hours on weekdays. Use ticket reference where supplied. |
| Affiliate enquiries | [email protected] Partnerships team — allow up to 48 hours for a reply. |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
For detailed enquiries, account issues or requests requiring documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. This helps our team process your case faster and avoids unnecessary delays when verifying information or chasing additional documents.
Send Us a Message
Response Time
Most support enquiries are answered within one business day. Routine account or payment questions are typically handled promptly, while more complex cases such as verification checks or payment investigations can take longer depending on their nature and any third-party involvement. If a query will need extra time we will keep you informed and aim to resolve it as quickly as possible.
Feedback
We'd love to hear from you - share feedback, suggestions or ideas to help improve the site. Every message is read and reviewed by our team, and we use your input to refine promotions, games and usability. Send your thoughts via live chat or email and help shape a better experience for everyone.