General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use our services at DuckyLuck. They set out the relationship between us and our users, explain your responsibilities when using the platform, and describe how we manage accounts, payments, promotions and disputes. We expect all users to read and accept these terms before registering or placing any wagers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining control of your login credentials and notifying us immediately if you suspect unauthorised access. We may require identity verification at any time before permitting withdrawals or when required by our checks. Account limits, withdrawal holds and temporary suspensions may apply where verification is incomplete or where we suspect policy breaches.

Eligibility requirements

Only individuals who meet our eligibility criteria may open an account. You must be at least 18 years old and legally permitted to gamble in your jurisdiction. We operate a restricted-country policy that excludes certain markets; if you are located in a restricted jurisdiction you must not create an account. We reserve the right to close accounts or refuse service where eligibility cannot be demonstrated.

Acceptable platform use

Use of the site must be lawful and in accordance with these terms. Users must not attempt to manipulate games, exploit promotions, use multiple accounts to gain an advantage, or engage in fraudulent or abusive behaviour. Any activity that threatens the integrity of the platform, harms other users, or violates our rules may result in suspension and forfeiture of funds.

Prohibited activity

Prohibited activity includes chargeback abuse, collusion, bot usage, and any form of advantage play that circumvents our systems. We will investigate suspected breaches and may take corrective action including account closure and withholding of funds where appropriate.

General bonus and promotion rules

Promotions are offered on specific terms. Bonuses must be claimed as stated and wagering requirements apply where indicated. Unless otherwise specified, promotional balances may be subject to game restrictions, max bet limits and withdrawal caps. Abuse of promotional offers will result in cancellation of bonus funds and related winnings. Details for each promotion will be published at the time the offer is active.

Deposits and withdrawals

We support a range of payment methods. You are responsible for ensuring payment details are valid and that you are authorised to use any chosen method. We may apply minimum or maximum limits and perform checks before processing withdrawals. Withdrawals may be subject to verification, audit or delay while checks are completed. Any applicable fees charged by banks or payment providers are the user’s responsibility.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will endeavour to resolve disputes promptly and fairly. Where we cannot reach an agreement, we will outline further steps for escalation. Using Ducky Luck does not remove your statutory rights under applicable consumer protection laws.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised version and indicate the date of last update. Continued use of the service after changes have been published constitutes acceptance of the updated terms. We recommend checking this page periodically for any modifications.