DuckyLuck Casino Privacy Policy

At DuckyLuck we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We aim to be clear about how account data, transactional records and activity on our site are handled so you can manage your privacy with confidence.

Types of data we collect

Personal data

When you create an account or verify your identity we may collect name, date of birth, email address, postal address, and identity documents where required. We also record contact preferences and any communications you send to our support team.

Technical data

We collect information about the device and browser you use, IP address, location data inferred from your connection, and log data related to your session. This helps us run the platform, detect fraud, and improve performance.

Transactional and activity data

We store deposit and withdrawal records, payment method details (as required for processing), gameplay history, bets placed, wins and losses, and other account activity needed to manage your account and comply with obligations.

How we use your information

We use data to provide and maintain your account, process payments, verify identity, prevent fraud, and investigate suspicious activity. Information is also used to respond to enquiries, resolve disputes, and carry out internal reporting and security monitoring. Where permitted, we may use aggregated data for analytics to improve the service.

Data protection practices

We protect personal data using access controls, secure storage and industry-standard technical measures. Access to personal information is limited to authorised staff and contractors who need it to perform services on our behalf. We retain data only as long as necessary for operational, legal or regulatory purposes.

Cookies and tracking technologies

We use cookies and similar technologies for session management, functionality, analytics and personalised settings. Third-party providers may place cookies for analytics and advertising. You can manage cookie preferences in your browser or via the cookie settings on our site. Disabling certain cookies may affect site functionality.

User rights

Subject to applicable law, you have rights to access personal data we hold about you, request correction, restriction of processing, or deletion. You may also object to certain processing and request portability of data you provided. Requests are assessed in line with legal obligations and security checks.

Access, correction and deletion

To access, correct or request deletion of your data, please contact customer support through your account or the help centre. We will verify your identity before making changes to protect your account and prevent unauthorised requests.

Information sharing and third parties

We share information with service providers who support payments, identity verification, fraud prevention, hosting and analytics. We require partners to protect data and only use it for agreed purposes. We may disclose information where required by law or to respond to lawful requests from regulators or courts.

Privacy policy updates

We may update this policy periodically. Material changes will be posted on the site and, where appropriate, notified to account holders. Please review this page regularly to stay informed about how Ducky Luck manages your personal information.