DuckyLuck Casino Responsible Gambling

At DuckyLuck we take responsible gambling seriously. We aim to keep play safe and controlled by giving clear information, simple account tools and fast access to support. Our approach balances player choice with practical safeguards so that customers can manage their activity and get help if gambling stops being enjoyable.

Player protection principles

We promote safer gambling through clear rules, transparent terms and proactive monitoring. We expect customers to play within their means and reserve the right to contact players, restrict activity or suspend accounts where we see signs of harm. Our goal is to reduce risk and make it straightforward for players to control their time and spend.

Activity-control tools

We provide a range of controls to help manage play. These include deposit limits, loss limits, wager/session limits and time limits. Some limits can be set in your account area; for changes that require review, please contact support. We also offer temporary account deactivation on request.

Setting and changing limits

You can set daily, weekly or monthly deposit limits and choose session time limits to remind you to take a break. Limits are intended to be practical and are applied promptly, but increases may be subject to a cooling-off period.

Deposit and loss limits

Deposit limits let you control how much you add to your account over a set period. Loss limits cap the total losses allowed in a given time frame and can be used alongside deposit controls. We recommend using both to keep play affordable.

Time limits and breaks

Short account breaks and session time reminders help prevent extended play. You can set daily session lengths or request a time-out if you need an immediate pause. For longer breaks or full account closure, speak to our support team.

Self-exclusion

Self-exclusion is a formal option for customers who need to step away from gambling completely. You can request self-exclusion for a fixed period or permanently; during this time your account will be suspended and access to marketing will be stopped. For assistance, contact our 24/7 support.

Recognising signs of problematic behaviour

Warning signs include chasing losses, spending more than planned, borrowing to gamble, hiding activity or ignoring personal responsibilities. If you or someone close to you shows these signs, take action early by using limits or self-exclusion and by seeking support.

Tips for maintaining control

Set realistic deposit and time limits, stick to a budget, avoid gambling when tired or stressed and don’t use gambling to solve financial problems. Regularly review account statements and use session reminders to keep play in check.

Professional help and support organisations

If you need extra support, get in touch with our team via live chat or contact support. You can also contact GamCare, GambleAware or Gamblers Anonymous for confidential advice and treatment options. If you are in immediate crisis, please contact local emergency services.

At Ducky Luck we’re here to support safer play. Please use the tools available and contact us if you have any concerns about your gambling.